How can I return an order ?



- What are the basics?

- After you've returned your items


What are the basics?

If you're looking to return a faulty or incorrect item, click here for more information on faulty items, or click here for more information on incorrect items.

We want to give you a hassle-free way to return anything, and returns are free.

Go to for a full view of return options.

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition).

All we ask is that you make sure your order number and whether you want a refund or an exchange of any items is confirmed on your returns note. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.

If you'd like to return your item for an exchange, we'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'Edit' below your Address Book (remember to click 'Save' when you're done).

Please ask for proof of postage and keep this safe in case we need to see this later.


After you've returned your items

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

All returned items should be sent in their original condition and packaging including tags e.g. bow cases should be returned with the original box. 

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.