Customer Help


We want to help you fix this issue asap.

As soon as you discover a problem, please contact our Customer Support team with:

● The order number

● The defective item's name and number

● A description of the problem

● Check your emails to see if any of your items will be arriving separately as we may have sent your order in separate parcels.

● If your order was sent in several parcels, each packing slip will show you the items you can expect to receive. Please check the packing slip from each part of your order to make sure you're not missing anything.

● If an item is missing, please contact our Customer Support team with the order number and the missing item's name and number. We will fix the issue as quickly as we can.

We want to help you fix this issue asap.

If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it has reached our warehouse. Contact us to receive a paid shipping label.

Ask for a receipt of the postage and make sure you keep it safe.

For more information about returning an item click here.

If you still want the order and they're still in stock, please order them through our website as normal.


You can use any of the payment method listed on the website to pay for your order. We take your security very seriously, therefore your details are safe with us.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

We do not keep your payment details on our servers.

Step 1

On checkout page, enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Discount code' box. 

Step 2

Once you've entered the code, click on 'Apply' and it will add the code to your order. When the code has been applied to your order, you'll see the discount value and the total of your order will change to reflect the code.

You must enter the discount code when you are checking out as it can't be applied later.

Step 3

If you find that your promo code isn’t working then please check the below:

● You can only use one discount code per order. This applies to our free delivery codes too.

● Discount codes cannot be used for gift vouchers or for any delivery charges.

●As our discount codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at the promo codes section here.

● Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from LEGEND then the code may also be locked to that email address. Make sure you’re trying to use the code using your LEGEND account that has the same email address as we sent the code to.


All orders received before 11am are shipped on the same day Monday to Friday. All other orders are shipped on the next working day.

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.

Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, just click here so we can help you further.



- What are the basics?

- After you've returned your items


What are the basics?

If you're looking to return a faulty or incorrect item, click here for more information on faulty items, or click here for more information on incorrect items.

We want to give you a hassle-free way to return anything, and returns are free.

Go to for a full view of return options.

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition).

All we ask is that you make sure your order number and whether you want a refund or an exchange of any items is confirmed on your returns note. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.

If you'd like to return your item for an exchange, we'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'Edit' below your Address Book (remember to click 'Save' when you're done).

Please ask for proof of postage and keep this safe in case we need to see this later.


After you've returned your items

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. 

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

- What are the basics?
- Returning your order
- What are the returns options?
- After you've returned

What are the basics?

You can return your item for an exchange within 28 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.

If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.

If you want a different item, the item you want is sold under a different product code, then you'll need to return the unwanted item for a refund and place a new order.

Returning your order

When you return your order, just pop your returns note in the parcel with the following details marked on it:

● Your order number

● Which items you’d like exchanged or refunded

● The new size or colour you’d like of the items to be exchanged

If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll automatically issue a refund for the returned item.

After you've returned

We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we’ll drop you another email once your new item has left our warehouse.

Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If your original order was sent on our Evening Next Day or Precise Delivery services, your exchange will be sent out on our Next Day Delivery service.

If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.


We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed.Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.If you've returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.


If your returns haven't reached us after the returns timeframe, please get in touch using one of the contact options below so we can help you further.