Frequently Asked Questions

Customer Service

1/ You can call us at 646-506-4794 from 9am to 6pm ET time Monday to Friday.

2/ Email us at

3/ Or send us a message on


We ship residential orders same day Monday to Friday for orders received before 12pm. Orders received after 12pm are shipped by next business day.

Our standard shipping is via Fedex Smarpost or USPS. Turn around time is 2-5 days depending on holidays, weather and other obstacles. Once an item is picked up by Fedex or USPS, you will receive an email with the tracking number.


Report any damages to us within 48 hrs. of receipt via tel call or email.

Please email us pictures of the damaged item(s). Carefully describe the condition of the packaging material and the ordered items. A representative of the shipping company may pick up the package from your location in order to inspect the damage. We will try our best to replace the damaged items for you as soon as possible.

You may return your purchase within 30-day for a refund. Check our refund policy :

Yes. Please send the picture or pictures of the item that is damaged as well as the box at together with your order number.

If you placed an order and failed to cancel before shipping, we are not responsible for any shipping charges, those to you or back to us. If a box is returned to us for any reason, whether you decided that you don't want it or you entered an incorrect address, you will only be refunded for the product minus a restocking fee and shipping charges.

Yes. Please save the box. Take pictures of the damage to the box, the packing materials and the product to substantiate your claim both with us and the shipping company.

Please notify us within 3 days of product discrepancies. Please be prepared to take a picture and email it to us at in order to substantiate the claim.


Our Store is hosted by Shopify who uses SSL Certificates. An extra layer of security—256-bit encryption—has been added to The lock icon to the left of our address in the address bar lets you know we have extra security for your safety and protection of all your information.

We never store your credit card information. To process payment, we use only leaders in the industry : Stripe and Paypal.


We ship worldwide. If you don't see your country's name at checkout, send us a message or call us.

For US and Canada orders, our standard shipping on most orders is via Fedex Smartpost or USPS Priority Mail. Please allow 2-5 days for delivery for US orders excluding holidays and Sunday's.
International orders may take 1-3 weeks. Please note that we are unable to guarantee how long international orders take to clear customs.

All orders over $90 USD ship free to 42 states. It is not free to California, Alaska, Hawai, Texas, Arizona, New Mexico, Nevada, New York, Utah, Oregon, Washington, Montana.
Our standard shipping rate is $5.99 and up, depending on package size. Rates for expedited orders depend on package sizes and weight.